VIBE BK Store Policy
Any claims for misprinted/damaged/defective items must be submitted to us within 7 days after the product has been received. Most apparel and accessories are returnable.
Please note that return shipping and handling fees are the sole responsibility of the customer.
Claims submitted for a size exchange, customers will receive a store credit upon receipt of returned order and after product inspection. Note: If the product is marked FINAL SALE, the item is not eligible to be exchanged.
-Items must be unworn, unwashed, have original tags attached
-Items must be free of stains, scents, makeup, deodorant or wear
-Items must be returned in protective packaging to reduce damage during handling
-Damaged returns will not be accepted
VIBE BK is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
The following items are excluded and cannot be returned:
If the coupon code FINALVIBE is used.
If the tag is removed from the item
Free Gifts/ Promotional items
Items marked FINAL SALE
Undergarments (i.e. Sports bras)
Items with stains, scents, makeup, deodorant, or wear
Shipping fees are the cost of the customer for returns.
Lost in transit?
For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date.
We greatly appreciate your support and strive to provide the best customer experience.
Please contact us if you have any questions and need assistance, and we will get back to you. Include your full name and order number. Email us at: firstname.lastname@example.org.